Yes, Hector works well with Chrome, Internet Explorer, Firefox and Safari.
I travel often for work. Can I use Hector elsewhere than on my computer?
Yes, Hector is available everywhere. Just have an internet connection.
I forgot my password. How to get a new one?
You can change your password from the account of your company’s app administrator, or from the account of a colleague who has the rights ...to make these changes, or from the link on the login page “Forgot your password”.
It still does not work? Just contact the support team to request a password reset.
In the case where Hector is integrated with Active Directory, you must rely on the Active Directory procedure to recover your password or modify it.
We invite you to contact the technical support team, we will make the payment manually.
In a ...case where the payment still does not work, you will have to communicate directly with your banking service.
I changed my credit card. How to update it in the system?
Two options are available to you:
Option 1: You can modify your banking information on the application yourself in the payment portal.
Option 2: You can contact ...the technical support team to update your information.
Is my information safe in your system? Where are they registered?
The data transmitted to Hector is made with a 256-bit encryption technology with encrypted keys. In addition, once transmitted, they are encrypted and stored in ...the database. Our administrators do not have access to any account or password. Your data is weather proof because Hector saves it every day.
Yes, as requested by our clients, we’ve added QR Codes on the app.
An entry screen for barcodes is included with Hector. Hector follows ...industry standards with Typography 39, which is recognized by virtually all barcode scanners on the market.