Connexion

Connexion

Case study

OPAC de l'Oise

How the largest social housing landlord in Picardy put an end to paper requests for managing its IT fleet.

Opac de l'oise
32 000

housing units managed

5

departments served

2021

year Hector was implemented

OPAC de l’Oise (Office public d’aménagement et de construction) is the largest social housing landlord in Picardy. The organization manages an average of 32,000 housing units across 5 departments, which it rents and resells. Its main goal: to provide people in financial difficulty with a viable home at a moderate price.

Citation

« We turned to Hector to finally have an up-to-date inventory. Managing with QR codes was one of the most important aspects for us. Quickly assigning equipment through the mobile app was a deciding factor!»

Damien Hisberger
Information Systems Technician

Before Hector

❌ No dedicated software: the IT fleet was tracked in an Excel workbook

❌ Time-consuming equipment tracking, with a volume of rows that was hard to use

❌ Replacement and repair requests handled on paper only, by a single person

❌ No way to detect lost or stolen equipment

OPAC has used Hector since 2021. Before that, there was no solution in place to manage the IT fleet inventory. Tracking was done mostly in an Excel workbook whose complexity made updates very time-consuming.

 

All requests to replace or repair equipment were done on paper and centralized with a single person. Over time, the buildup of these requests became hard to manage, and the inventory ended up distorted, making it impossible to detect any losses or thefts.

Objectives

  • Eliminate paper requests
  • Manage inventory on the go
  • Keep a real-time, up-to-date inventory
  • Link a QR code to each piece of equipment

Key features

QR code identification

Each piece of equipment is linked to a QR code for immediate tracking.

Instant assignment

Equipment assigned directly from the mobile app.

Cloud solution

Inventory accessible anywhere, with no installation.

Azure integration

Automatic synchronization of equipment with the Azure environment.

Software license tracking

Centralized management of the licenses installed across the fleet.

Renewal reminders

Automatic alert before a license expires.

A gradual transition to Hector

"As soon as we chose to roll out Hector at OPAC, the Hector team gave us access to the software right away so we could start our inventory. We took a bank of training hours, because being supported through the first steps and the follow-up mattered to us. Whenever we have questions or need training, we always get an appointment in under a week. On the technical side, since it is a simple solution to grasp, we had no particular trouble deploying it."

OPAC de l’Oise used this transition period to gradually replace its equipment, adding it to Hector as it went.

"The move to Hector made updating our inventory easier!"

Why choose Hector?

"We chose Hector thanks to QR code generation combined with the mobile app. We did not find a solution as effective on the market. The Hector team also listened closely to improve the platform, in particular for partial receipt of equipment orders."

Two other factors tipped the scales: the responsiveness of the Hector team, and the constant evolution of the system.

Better visibility of available equipment

Hector gives a much clearer inventory view than an Excel sheet."

Better workload balancing

"The inventory is accessible to all our administrators, which helps balance the workload. On a busy day, we can split the tasks and work on the inventory and equipment assignments at the same time."
"The IT department is happy to have a real inventory management software. On the user side, the team adopted it easily."

What OPAC appreciates

According to Damien Hisberger, the speed and constant evolution of the software are among the most visible day-to-day benefits:

"A big strength is that Hector's software is constantly evolving. It is a product that is alive, not stagnant, and we enjoy discovering the new features. Hector made our lives easier. It is software with real qualities, backed by very responsive teams: you can feel they are dedicated to the solution, and as soon as we have a problem, they answer directly."

How Hector made the difference

Implementation support

"The service with the Hector team for implementation went well, it was very fast, which let us set up all our assets. The team was able to help us quickly when we had problems with our LDAP synchronization, because of our hybrid environment, and they really dug into the issue to find a solution. The Hector team was there to meet our expectations."

License renewal reminders

"Since Hector can send notifications in the software section, when a piece of software is about to expire, it sends us an email warning us, for example, that in one month the software will expire and that we should plan to renew it. This keeps us from being caught out after a license expires, as with an antivirus for example. We also manage the renewal of the Hector license directly in Hector!"

European server performance

"Since the servers opened in Paris for European clients, we have seen the software run faster. One day, we noticed an abnormally long delay: we contacted the Hector team, who identified the problem and fixed it the next day. Today it is almost instant, our operations run very fast!"

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