At Hector, we are proud to announce an innovative collaboration with C2 ITSM, a Canadian company renowned for its IT service management solutions. This joint initiative aims to transform asset management and IT processes across various sectors such as education, municipalities, and IT enterprises.
This collaboration is part of a shared vision: to provide intelligent and integrated solutions that address the current challenges organizations face in inventory management and process automation.
Optimizing asset management and IT requests has never been easier. Through the partnership between C2 ITSM and Hector, we offer a smarter and more efficient management approach.
What is C2 ITSM?
C2 ITSM is an all-in-one IT service management platform that enables your team to benefit from exceptional collaboration, efficient service management, and powerful process automation. All this without coding, without surprises, and fully tailored to your needs.
By combining our strengths, here’s what this collaboration brings:
Automation with Webhooks and APIs
Inventories can be synchronized in real-time or on a daily basis between C2 ITSM and Hector. This ensures that any changes made in one system are reflected in the other, helping organizations prevent data loss or duplication errors.
Intelligent Notifications
Automatic alerts are generated when critical assets are modified or missing, allowing teams to react quickly and maintain strict control over their resources.
Dynamic Updates
As soon as an incident related to an asset is reported in C2 ITSM or Hector, the relevant teams are automatically informed. This ensures seamless coordination and enhanced transparency in asset management.
This configuration offers an effective solution to reduce human errors and ensure optimal asset tracking.
Real-World Use Cases
Education
A college using C2 ITSM for IT service requests and Hector for equipment tracking can significantly speed up procurement. The IT service team is notified when a hardware need is detected, streamlining the process.
Municipalities
Municipalities can centralize the management of their technical equipment fleets, whether vehicles or computers, while consolidating maintenance requests on a single platform.
IT Enterprises
Technology companies can automate the reporting of defective equipment while efficiently managing returns and status updates. This ensures proactive management and rapid issue resolution.
Benefits for Clients
✅ Complete Visibility: A single source of information for inventory and IT requests.
✅ Time Savings: Automation of manual tasks for increased efficiency.
✅ Tailored to Your Needs: Customizable processes to suit the specific requirements of each organization.
✅ Improved Internal Collaboration: Optimal synchronization between departments for better decision-making.
Testimonials
“This collaboration allows organizations to benefit from the expertise of both platforms: C2 ITSM for IT request and process management, and Hector for inventory management, lifecycle tracking, loans, maintenance, and advanced notifications. This integration goes beyond system limitations to offer proactive and centralized management.”
– Joey Montambeault, President, Hector.
“The partnership between Hector and C2 ITSM represents a significant advancement for our clients. Together, we provide more comprehensive and efficient solutions tailored to the specific needs of each organization. This synergy enhances customer satisfaction and optimizes internal processes, bringing immense value to our users.”
– Jason Brown, Vice President of Intellectual Property, Sherweb.
Conclusion
The collaboration between C2 ITSM and Hector marks a major step forward in optimizing asset management and IT processes. Together, we help your organization improve responsiveness, streamline resource management, and enhance internal collaboration.
